Introduction

Realview NOW is an innovative web application which provides the user a complete overview of his/her security applications like iAlert Plus, CM Car Alarm and more. Thanks to the Dashboard, the user can get a detailed view of all the integrated devices latest locations with a pin or a heatmap, and also all of the latest alerts.

Sign up & Sign in

Sign up

By following this link www.realviewnow.net, the user navigates to the Realview NOW homepage.

After clicking the login button the user needs to create an account. To create an account, the user needs to click the “Sign up” button, fill all the necessary fields (Email, Password, Confirm Password) and also solve the Captcha to proceed.

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After clicking the “Sign up” button that’s mentioned in the image above, the user receives a verification code via Email. This verification code must be filled in the next field in order to continue with the account creation. Once again, the user solves the Captcha and clicks on the “Verify Code” button.

For the final step, the user needs to scan a QR code with his/her mobile device using an Authenticator App, like “Google Authenticator”, “Authy” etc. and enter the code in the field to verify the TOTP (Time-based one-time password).

Using an authenticator app like Google Authenticator is straightforward. Simply open the Google Authenticator app, log in to your Google account, and click on the "Add a Code" button. Then, scan the provided QR code to link your account. If the account is for a company, ensure that the company’s device and email are used instead of personal contact information. This quick process enhances security with minimal effort.

Sign in

The procedure for the user to Sign in, is much simpler as he/she just needs to enter the email that was used for the Sign up and the password.

After solving the Captcha and clicking the “Sign in” button, the user needs to fill the TOTP code from the Authenticator App that he/she previously used, and click “OK”.

Getting started

After successfully signing in, the user needs to purchase a subscription of any level that is best suited for their needs from our e-shop. Once the subscription has been completed, the user may verify that it has been activated by clicking the “Check Activation” button and add a Device/Receiver by clicking the corresponding button to set up the Dashboard.

A window with all the available Receiver Providers appears, so the user can choose which one he/she wants to integrate.

After choosing a Receiver, the user must enter the appropriate “PIN/Identifier” and “Password” and click on the “Authenticate” button.  

Finally, when the integration is done, a new window appears for the user to enter his/her Name and Username to finish the profile setup.

You can learn more about the iAlertFacility Integration by reading its user manual here: ENG  / GR 

Tutorial

After finishing with the profile setup, the user is presented with a quick tutorial of the basics with demo data, starting with the Dashboard Map. The tutorial can be skipped by clicking “X” or continued by clicking “Next” on the tutorial card that appears.

Here is a quick overview of the tutorial.

After the Demo Map of the Devices Latest Locations and the Latest Alerts on the Dashboard, the tutorial shows the detailed Alerts and the Devices page both of which will be covered later on, in this manual.

When the user successfully finishes with the Realview NOW account, he/she can choose a preferred language, with the default one being English. By navigating to the Profile section from the navigation bar at the left of the screen. From there by clicking the “Edit” button of the Display Language, a menu appears with all the supported languages, with the current available being English, German, Bulgarian and Greek.

Navigation Bar

The Navigation bar contains everything Realview NOW has to offer, helping the user to navigate through.

Dashboard

Provides information of the users’ account, like the latest locations of his/her devices, the latest and the important alerts.​

Alerts

Provides detailed information of all the Receivers alerts, like “Service”, “Device”, “Signal ID”, “Alert Type” etc.

Integrations

Shows all the current connected integrations and lets the user add more or mark some as favorites.

Reports

Lets the user create a report of the devices he/she wants and export it as a “.csv” or “.pdf” file.

Profile

Displays the users’ information with the ability to edit some basic profile info, upload a profile photo or choose a profile icon.

Settings

Allows the user to restart the tutorial, change password, request data and delete his/her account.

Support

The user can communicate with us for a specific question or matter by sending a message or have his/her question answered by the Frequently Asked Questions tab.

Dashboard

As mentioned previously at the tutorial section, the Dashboard displays the users’ account overview. After integrating a Device/Receiver, its latest location will be present in the “Devices Latest Locations” window and the user can toggle a heatmap from the corresponding switch for each of the devices.

The Dashboard also displays the latest alerts with detailed information, about the “Service” that gave the specific alert, the “Device” used, the “Type” of the alert and lastly the date and time that the alert was “Received”. There is the option to also enable the auto-refresh toggle switch in the table, which refreshes both Latest & Important Alerts tables every 5 minutes.  The Dashboard Map displays the alerts from the current page of the Important Alerts table. If there are no important alerts, it instead shows the alerts from the current page of the Latest Alerts table.

In the Important Alerts Table, the user can control the auto-refresh of both tables, and also can manage the alerts visibility in the Dashboard Map with the pin icon for each alert. If a pin is red the specific alert is pinned and visible on the map with its own marker, if the pin is grey the specific alert is not visible. When a new alert appears, a notification sound will start playing to notify the user until the alert is marked as Seen, by clicking the arrow button. The notification sound can always be muted by the browser tab.

Note: Due to browsers policy the notification sound might not be audible if the user hasn’t interacted with the webpage. This issue can be resolved by clicking, navigating or enabling the auto-refresh functionality.

Furthermore, the corresponding arrow button provides the user with the exact location of this alert when it was triggered, and based on the Integration Device used, in this example iAlert Plus an “Extra” voice message is received from the moment of the alert. Lastly, by clicking a marker in the map the user can see some extra details of the alert such as “Time received”, “Alert Type” etc.

Alerts

The Alerts tab is specifically designed to store all of the users’ alerts in detail, as mentioned before with the necessary fields and a status indication marking it as “Seen / Not Seen”. Also, it allows the user to filter them by “Service” or by “Device Account” and customize the length of the current page by selecting the desired rows per page.

By expanding each alert it marks it as "Seen", and besides the pinpoint location, the user also has the option to get a transcription of the voice message if there is one.

Integrations

The Integrations tab is vital for the functionality of Realview NOW, as it allows the user to add his/her Devices/Receivers, keeping them grouped in one place. It provides details for each device, such as “Device Account”, “Service”, a status indicator showing if the device is “Active / Not Active” and lastly the datetime of Expiration for the PIN. 

The user can also mark a device as favorite, by clicking the star icon. This will bring the selected alerts of the favorite device in the Important Alerts table in the Dashboard, making them easier to monitor.

The Important Alerts Capacity indicator provides a visual representation of the current number of important alerts in relation to the maximum allowed threshold. To ensure optimal performance and avoid exceeding this limit, presets can be utilized to control and filter which alerts are marked as important. By properly configuring these presets, the total number of important alerts can be maintained within the defined capacity.

By clicking the 3 dots the user has two options:​

•    Share Device
•    Remove Integration

If the user wants to share the device, he/she needs to provide the Email of the recipient’s user and click on the “Send share request” button.

By clicking the “Latest Alerts” button, the user can get a heatmap for the latest alerts of each device, as well as the “ID”, “Code” and the datetime of when the alert was received.

Reports

The Reports tab is responsible for creating a report in 3 simple steps:

Step 1 – Select Devices

The user can select one or multiple of his/her devices, by ticking the check box to include it in the report, and then click “Next”.

Step 2 – Select Type

In this step the user is presented with a list of the devices that were chosen, and the options to select the type of report that he/she wants to create for a specific date and time. After that, clicking “Next” will lead the user to the third and final step.  The appearance and functionality of the date and time input fields may vary slightly based on the browser being used. This variation is due to browser-specific design and behavior, but the functionality remains consistent across all supported platforms.

Step 3 – Export

All that’s left for the final step is to download the report. The report is saved as a “.csv” or “.pdf” file locally to the users’ PC.

Or if the selected report type is a Patrol Map, the user can download it by clicking the Download Map button.

Profile

The profile tab gives the user the ability to edit basic information of the account. It consists of three cards, the Account Overview, the Profile Image and the info About our company.

In the Account Overview card, the user can see the Username and current Active Subscription. The user can also edit the Name and Display Language by clicking the corresponding “Edit” button. 

The user then types the new Username for example and clicks on “Update”, to save the change.

The procedure of editing the Display Language is the same as the one the user did after finishing the account setup. 

For the profile image, the user has an option to either upload a custom one from his/her device or PC, by clicking the “Choose File” button, finding and selecting the desired image and then clicking on the “Upload” button to save the change,

or to choose one from the existing Animal Icons, by clicking the “Change” button and then selecting the desired one.  

The About card has a detailed view of our Privacy Policy, the current version and version history of Realview NOW, as well as a contact Email. For more information about contacting us, please see the Support section.

Lastly, the Profile icon is always visible on the top right corner of each tab, and when clicked, a menu appears which gives the user the ability to navigate to the profile section or to “Log out” from the account.

Settings

The settings tab consists of four cards: Onboarding Tutorial, Change Password, Request Data and Delete Account.

From the Onboarding Tutorial card, the user can click on “Re-Start Tutorial” button to go through the tutorial that was mentioned previously.

From the Change Password card, the user can click on “Password Reset Request” button to change the log in password for the account.

From the Request Data card, the user can click on “Request Data” button to make a request to receive all the data that our systems have that are corresponding to the users’ account via Email.

From the Delete Account card, the user can click on “Delete Account” button to delete his/her account from our systems.

Support

In the support tab the user can contact us about anything related to our company or services, by clicking the “Send Message” button,

Which leads the user to a form where he/she can ask us a question after filling in all the necessary information and then clicking “Submit”.

Also, the user can take a look at the Frequently Asked Questions card before submitting the contact form, if a question is relevant to the users he/she can be provided with an answer directly by clicking the down arrow.